Frequently Asked Questions
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Yes. Every chandelier and pendant light at Debaugur is handcrafted by skilled artisans using high-quality wood, metal, and sustainable materials. No two pieces are exactly the same — that’s part of their charm.
Orders are typically processed within 1–2 business days.
Shipping times vary depending on location:
USA & Canada: 3–4 business days
We’ll send you a tracking number as soon as your order ships.
Yes. All of our lighting fixtures come with mounting hardware and instructions for easy installation. If you’re unsure, we recommend hiring a licensed electrician.
Absolutely. We offer custom sizes, finishes, and materials on many of our pieces. Contact us at support@debaugur.com or through our contact page and tell us what you need — we love special projects!
You may return any item within 30 days of delivery if you're not fully satisfied. Items must be unused and in original condition.
Custom or made-to-order pieces may not be eligible for return. Please read our Return Policy for full details.
Use a soft, dry cloth to gently wipe the wood. Avoid using water or harsh chemicals. For metal parts, a microfiber cloth usually does the trick.
Reach out to us anytime at support@debaugur.com or through our Contact Page. We're here to help.